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Green Tea Coalition: Utility Customer Bill of Rights
Source: GA Sierra Club

Posted: Monday, October 7, 2013
The Green Tea Coalition strives to find common ground from across the political spectrum to educate and empower American consumers, advocate for 21st century energy policy, and unlock the full potential of America’s energy future. We believe that utility customers deserve freedom of choice and protection from undue financial risk.
Utility Customers have the right to reduce their utility bills by investing in energy efficiency and renewable or alternative energy generation on public or private property without penalty or obstruction by the utility.
Accurate information is critical to customer ability to make decisions about electricity consumption. Utility customers have the right to know their true electricity costs based on time of usage and should be free from unnecessary expense resulting from inaccurate data. Rates should include all fees charged by the utility and all customer information collected by the utility should be kept private and secure.
Utility customers have the right to pay for only those utility investments which are used and useful in the production, transmission, and service of power consumed by the customer, and should not bear undue risk that utility investors would otherwise bear.
Utility customers have the right to not subsidize lobbying expenditures or political contributions made by the utility or utility representatives to any political campaign
Utility customers have the right to choose the type of metering device installed on customer property with the understanding that fees may be charged in accordance with additional expense incurred by utility.

Download our Utility Customer Bill of Rights (PDF | Microsoft Word)
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